Customer Experience (Cx) Management Solutions

Customer Experience (Cx) Management Solutions

A Customer Experience Management (CEM) solution defines comprehensive strategy and set of tools designed to enhance and optimize the overall experience that customers have with a brand or business throughout their entire journey. This encompasses every touchpoint, from initial awareness and engagement to post-purchase support and loyalty.

Marketing and Customer Experience

At OMFYS we offer solutions include Oracle Content Management (OCM), Customer Data Processing (CDP) System where you can consolidate data in a 360-degree approach.

Benefits include:

  • Enable personalized marketing campaigns by analysing customer interactions and behaviours.
  • Feedback and sentiment analysis tools help marketers gather insights for continuous improvement.
  • CEM solutions ensure multi-channel consistency, maintaining a seamless brand experience.
  • Marketers can leverage customer segmentation to create targeted and relevant marketing strategies.

Sales and Customer Experience

We have expertise in Oracle Fusion Sales, one of the leading powerful applications which is a SaaS model, adept on cloud based sales processes. Oracle Fusion Sales along with modules like Configuration Price Quoting (CPQ) and Sales Planning and Forecasting makes the enterprise sales process very streamlined and more favourable.

Benefits include:

  • The ability to provide personalized quotes enhances customer satisfaction and fosters long-term loyalty.
  • Improved forecasting aids in better decision-making, optimizing resource allocation and marketing strategies.
  • Data-driven insights enable informed and strategic decisions, shaping a more responsive and proactive sales strategy.

Services and Customer Experience

Companies must be equipped with agile and scalable solutions to offer after-sales service as well. Oracle Fusion Service—a SaaS model, cloud based application along modules are highly proficient assets for integration with other intelligent platforms like Oracle Intelligent Advisor (OIA), Oracle Digital Assistant (ODA) etc.

Benefits include:

  • Swift and adaptable after-sales service management .
  • Organization is able to make the after-sales service—the Customer Service Request—totally automated through dialogue using Digital Assistant (AI ChatBot).
  • 24X7 availability, consistent domain expert in place, agility in services, simpler interfaces etc.

A Brief Insight about OMFYS – The Inception

OMFYS is a one stop source for Digital Transformation solutions and services. OMFYS is a global IT company, having a presence in India, UAE, UK and USA. OMFYS provides solutions and services for enterprise business process digital transformation.

OMFYS mainly offers; business rule engine automation, business process management workflow automation, predictive analytic platform, visualization solutions, digital assistant platform (AI ChatBot) solutions, RPA & Cognitive Solutions, middleware solutions, and other cutting edge technology Integration Solutions on Cloud.

OMFYS has a highly skilled, well-trained and motivated team ready to work cohesively to deliver business process digital transformation solutions and services across India, UK, US & APAC regions. The business operations across the globe are efficiently supported by the company’s development centers located in India, UK and US.

Why OMFYS

OMFYS transforms the enterprise business processes to Industry 4.0 level by automating Process Management Workflow, Business Rule Engine, Business Application solutions, Digital assistants and Digital Workforce Platforms, Application Integrations, AI & Analytics and Mobility. Fulfilling consumer requirements and providing solutions are a result of a detail oriented methodology that we at OMFYS can efficiently navigate through. Our Minds For Your Solutions is the perfect cross-road for Digital Transformation.

The Key differentiator

  • OMFYS is a one stop source for implementing the entire stack of the Digital transformation platform.
  • OMFYS has great success stories around transforming enterprise business processes and improving operational agility, employee experience & customer experience.
  • Pioneer in Oracle Digital Assistant (AI Chatbot) platform solutions
  • OMFYS is specialized in having core expertise in Oracle iPaaS/PaaS solutions like, Oracle Integration Cloud, Oracle Analytic Cloud and Autonomous Data Warehousing, VBCS and APEX, etc.
  • Partner with Oracle Corporation, and preferred SI for Cx cloud and iPaaS/PaaS solution Implementations.
  • •Strategic partner with Automation Anywhere Inc. We have been recognised for "Excellence in Business Process Automation – India" as part of Automation Anywhere’s prestigious IMEA Partner Awards 2020.
  • •Practice-wise/technology-wise CoE in order to ensure excellence and scalability in project delivery.